FAQ

It will be WebID@go.olemiss.edu.

Go to mail.go.olemiss.edu. After you log in, you will see links to other Google Apps for Education at the very top of the UM Gmail log in page. You can also use go.olemiss.edu where additional links are available for assistance.

Yes.  Blackboard will receive updated email addresses as students sign up for UM Gmail.

Any student who has a UM WebID qualifies for a UM Gmail account.

For faculty and staff, yes. The UM Mail (Exchange) accounts and email addresses will not change.

For students, this does not apply.  We do not automatically forward new email to WebID@go.olemiss.edu for students.

The URL ummail.olemiss.edu will remain. This site hosts UM Mail (Exchange), which is used for faculty, staff and graduate instructors.

Access to UM Webmail was turned off October 5, 2012. All students now have access UM Gmail.

The rules for deactivating accounts will remain the same.  Students leaving the University will have at least 30 days to use their UM Gmail accounts.

Yes. We have migrated to Google Groups so group/list administration is preferably performed through a UM Gmail account.

If you simply delete the document by placing it in the trash, you can follow these instructions to attempt to retrieve your document. Permanently deleted documents, emails, notes or other information cannot be restored by Google or UM. UM does not backup Google Apps.

For everyone, we recommend that you retain your personal UM Gmail/Hotmail/Yahoo Mail account for personal use. For correspondence with UM, we will store and use your UM Gmail account for students (after opt-in) and the UM Mail (Exchange) account for faculty and staff.

You might want to see a comparison of Google Apps between an individual user, a business and an educational institution.

Google provides information on accessibility features for blind and low vision users as well as deaf and hard of hearing users.   You may also provide feedback on Google accessibility features by completing their survey.

Below are some accessibility improvement tips within UM Gmail.

1. When using a web browser, switch to the basic HTML view.
2. For email and calendar, consider using a desktop mail client such as Microsoft Outlook. Follow the setup instructions at this Google Support FAQ.
3. You may sync Google documents to your computer using Google Drive.

No.

Please try the URLs below:

• Android
• Blackberry
• iPhone
• Others

There are two techniques for connecting email clients to UM Gmail: IMAP and POP. We recommend IMAP over a SSL (secure) connection. To view the steps to set up your client, please try this Google Support FAQ. If you need further assistance, please contact the IT Helpdesk.

Yes, please contact the IT Helpdesk at 662-915-5222.

1. Navigate to docs.go.olemiss.edu.
2. Check the box next the title for all items or check the items you wish to backup.
3. In the documents list, right-click on the name of the first document. A link to an Actions menu will appear.
4. Select Download from the menu. A dialog box will appear.
5. Choose which file format to download for each document type. When complete, click the Download button. This will cause your browser to download a zip file containing each of your documents in the formats you selected. It may take several minutes for the download to begin and you can request an email to be sent when the zip file is ready for download.
6. Backup the zip file somewhere safe.

Yes, each semester. If you need face-to-face training, please check TECHNews for future training opportunities posted through IT Training.

Also, you can access online presentations on Google Apps at the links below.

• Mail
• Calendar
• Docs

We recommend starting at the Google Apps Learning Center.

Your UM Gmail password is the same as your WebID password. It will expire every 90 days.  During sign up, a password reset will be required to meet the Google password requirements (i.e., 8 characters minimum).

You may read Google's Security and Privacy Statement for details. Further, The Chronicle of Higher Education released an article to address concerns over the impact of Google's new consumer privacy policy and Google Apps for Education.  All UM employees should use their UM Mail (Exchange) account or registered, on-campus departmental email servers for official UM correspondence.

For further information, please read the following guideline documents:

• IT Appropriate Use Policy
• Information Confidentiality/Security Policy
• Privacy in the Electronic Environment
• Google Apps for Education and Export Control
• TECHNews: Cloud Storage and Sensitive Data

All accounts have 25 GB for email storage and 5 GB for Google document storage. Files in the Trash are included in the calculation of available disk space.

Specific to Google Documents, there is a 1 gigabyte limit on the storage of files that are not in the Google docs format. Examples would be PDF or JPEG files.  Fortunately, files can be converted to Google file formats during the upload and save steps.

In UM Gmail, email attachments are limited to 25 MB. Further, executable files (e.g., file with extension of .exe) cannot be attached in an email.

For a complete list of the UM Gmail attachment guidelines, please check this Google FAQ.

Please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu if you have any questions or problems with your new account.

Google Groups are the new mailing list (or "listserv") solution. In addition to the group email discussion capabilities, Google Groups provides a Web-based management interface for list owners and support for attachments over 20MB. A UM Gmail account is required to manage your groups. Employees can apply for a UM Gmail account by logging in to myOleMiss and navigating to Employee > Self-Service > Gmail Sign-up.

For more information on Google Groups, visit Google's tutorial.

For most groups, members would simply send a message to a group by emailing the group email address (e.g., groupname@listserv.olemiss.edu). Depending on the group settings set by the group owner, messages may be moderated or may limit the senders.

Similar to the Gmail attachment limits, group attachments are limited to 25MB in size.

Email helpdesk@olemiss.edu to request a new group. The IT Helpdesk will need to know your preferred group name and email address of the group owner. We recommend that a group owner have a UM Gmail account to manage his/her group.

Send an email to groupname+subscribe@listserv.olemiss.edu where "groupname" is the name of the group. Depending on the group membership policy, members may be added automatically or the group owner may receive a notification email to take the necessary action.

As group owner, you can review messages sent to your group before they are posted. To configure your group to moderate messages, log on to UM Gmail, select the Group tab off the top menu, select your group name followed by the "Group settings" link on the right side of the page. Next, click on the "Access" tab and choose the appropriate "Message moderation" settings. After saving your settings, all future messages will result in a notification email sent to the group owner/manager that includes instructions to approve or deny the message delivery to your group.

You can manually add a member to your group by following these steps:

1. From the Topics screen, select the Manage button. A list of items appears on the left-hand side of the screen.
2. Select Members. Several items are listed.
3. Select Direct Add members. The Add/Invite members screen appears.
4. Type the email addresses in the 'Enter email addresses' field of people to invite to your group. Separate each email address by a comma. (optional) Type an invite message in the 'Write an invitation message field.'
5. Select the Send invites button. The invite(s) are sent.

You can invite a member to the group by following these steps:

1. From the Topics screen, select the Manage button. A list of items appears on the left-hand side of the screen.
2. Select Members. Several items are listed.
3. Select Invite members. The Add/Invite members screen appears.
4. Type the email addresses in the 'Enter email addresses' field of people to invite to your group. Separate each email address by a comma. (optional) Type an invite message in the 'Write an invitation message field.'
5. Select the Send invites button. The invite(s) are sent.

You can accept a member request to join the group by following these steps:

1. From the Topics screen, select the Manage button. A list of items appears on the left-hand side of the screen.
2. Select Members. Several items are listed.
3. Select Join requests. The Join request screen appears.
4. Select the checkbox next to the member who wishes to join your group. Two buttons appear: Approve applicant and Reject applicant.
5. Select Approve applicant. The new member is granted membership to your group.

1. From the Topics screen, select the Manage button. A list of items appears on the left-hand side of the screen.
2. Select Members. Several items are listed.
3. Select All Members. Each member of the group will be displayed on the right.
4. Select members to be removed.
5. Select Actions > Remove user from group.