FAQ

General

I want a UM Gmail account. What should I do?  Please help.

What is my new UM Gmail email address?

It will be WebID@go.olemiss.edu.

Where can I log in to UM Gmail or other Google Apps?

Go to mail.go.olemiss.edu. After you log in, you will see links to other Google Apps for Education at the very top of the UM Gmail log in page. You can also use go.olemiss.edu where additional links are available for assistance.

Will my Blackboard courses send email to my new UM Gmail address?

Yes.  Blackboard will receive updated email addresses as students sign up for UM Gmail.

I take classes online. Will I qualify for a UM Gmail account?

Any student who has a UM WebID qualifies for a UM Gmail account.

Will my existing "WebID@olemiss.edu" email address still work?

For faculty and staff, yes. The UM Mail (Exchange) accounts and email addresses will not change.

For students, this does not apply.  We do not automatically forward new email to WebID@go.olemiss.edu for students.

I am graduating soon. How long will my UM Gmail account be active once I graduate?

The rules for deactivating accounts will remain the same.  Students leaving the University will have at least 30 days to use their UM Gmail accounts.

I am a mailing list (listserv) moderator. Will I be able to administrate from UM Gmail?

Yes. We have migrated to Google Groups so group/list administration is preferably performed through a UM Gmail account.

I deleted an important document in Google Docs. Can you help?

If you simply delete the document by placing it in the trash, you can follow these instructions to attempt to retrieve your document. Permanently deleted documents, emails, notes or other information cannot be restored by Google or UM. UM does not backup Google Apps.

I already have a personal UM Gmail account. Can I use my current account?

For everyone, we recommend that you retain your personal UM Gmail/Hotmail/Yahoo Mail account for personal use. For correspondence with UM, we will store and use your UM Gmail account for students (after opt-in) and the UM Mail (Exchange) account for faculty and staff.

What information can you provide about accessibility features in Google Apps?

Google provides information on accessibility features for blind and low vision users as well as deaf and hard of hearing users.   You may also provide feedback on Google accessibility features by completing their survey.

Below are some accessibility improvement tips within UM Gmail.

  1. When using a web browser, switch to the basic HTML view.
  2. For email and calendar, consider using a desktop mail client such as Microsoft Outlook. Follow the setup instructions at this Google Support FAQ.
  3. You may sync Google documents to your computer using Google Drive.

Will Google show their ads in my email content page?

No.

Set-Up

How do I configure my iPhone/Android to use my UM Gmail account?

Please try the URLs below:

I need to set up my Email client (e.g., Outlook).  Where do I learn how?

There are two techniques for connecting email clients to UM Gmail: IMAP and POP. We recommend IMAP over a SSL (secure) connection. To view the steps to set up your client, please try this Google Support FAQ. If you need further assistance, please contact the IT Helpdesk.

I need to set up a YouTube channel within my UM Gmail account. I tried but I can't get it to work. Can you assist?

Yes, please contact the IT Helpdesk at 662-915-5222 so we can step you through the process.

How do I backup my Google Docs to my local computer?

We recommend syncing documents using Google's Mac/PC Google Drive tools.

Training

Will there be a seminar on UM Gmail?

Yes, each semester. If you need face-to-face training, please check TECHNews for future training opportunities posted through IT Training.

Also, you can access online presentations on Google Apps at the links below.

Where can I learn more about Google Apps?

We recommend starting at the Google Apps Learning Center.

Security

What is my UM Gmail password? How often do I have to change it?

Your UM Gmail password is the same as your WebID password. It will expire every 90 days.  During sign up, a password reset will be required to meet the Google password requirements (i.e., 8 characters minimum).

What about security and my UM Gmail?

You may read Google's Security and Privacy Statement for details. Further, The Chronicle of Higher Education released an article to address concerns over the impact of Google's new consumer privacy policy and Google Apps for Education.  All UM employees should use their UM Mail (Exchange) account or registered, on-campus departmental email servers for official UM correspondence.

For further information, please read the following guideline documents:

Quotas & Limitations

How much storage space will I have?

UM Gmail Accounts have 30 GB for combined storage. Files in the Trash are included in the calculation of available disk space.

In UM Gmail, what are the restrictions on attachments?

In UM Gmail, email attachments are limited to 25 MB. Further, executable files (e.g., file with extension of .exe) cannot be attached in an email.

For a complete list of the UM Gmail attachment guidelines, please check this Google FAQ.

More Information

If I have questions or problems with my new account, who should I contact?

Please contact the IT Helpdesk at 662-915-5222 or helpdesk@olemiss.edu if you have any questions or problems with your new account.

Google Groups

Google Group information can be found on the IT Helpdesk site.

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